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Help & FAQs

General

 

1.  Are the favors already made?

  • We sell the supplies to make the favors shown in the website, or you may request that we make the favors for you. Just send us an inquiry through the contact us tab and we’ll be more than happy to accommodate your needs.

2. For the premade favors, how do I customize them? 

  • When you are looking at your desire premade favors, go to product description area (bottom) to see what is customizable. From there, you made use the request box to explain what you would like to change and personalize. (There are lots you may customize.If you don't see what you like, feel free to email us or chat with us on Facebook so we can better assist you.)  
  • We may personalize stickers and satin ribbon (1/4" or 3/8") for your party event to be add to your premade favor. Send us email or chat with us on Facebook to learn more) 

3. How long does it take for the favors to be done if I ordered them to be made?

  • We personally make them here for you in United States. and it usually takes about 1 1/2 to 2 weeks for your order to be made and ship to your door.
  • We do make an exceptions if you need your order quicker. 
  • Please send us a email at shop@americasfavors.com or chat with us on Facebook. So, we can give you a better estimate.  

4. I’m lost and I need ideas for my next event.

  • We at Americas Favors, love to share our ideas! Check us on on our blog for DIY projects, inspirations, and more. Or if you need additional help, reach out to us through email at Shop@americasfavors.com You may also check us out on Instagram and Pinterest. Both of these pages are filled with different ideas for every occasion. 

5. Are there tutorials on how to make the favors?

  • Yes, we have a Youtube channel that has various tutorials about making favors with supplies you can find on this website. We update our channel every two weeks so make sure to subscribe for more.

6. An item I like is out of stock! What do I do?

  • You may email us through shop@americasfavors.com or call us at (213)-253-9808 and we’ll be happy to assist you.

7. How do I change or cancel my order?

  • Please contact us within one hour to change your order. If you received a confirmation email that your order has been processed and shipped, we are unable to modify or cancel your order. 
  • Please wait till the order has arrived. Refuse the package or send it back to us, and we will refund you.

8. I am having problem deciding what to get for a registry or I want to contribute to a my friend or family member party but don't know what to get? 

  • You could get them a gift card. They would be able to decide on what they want, and you don't have to worry about getting them the wrong thing. 

Payment and Security

 

1How can I pay for my order?

  • You may pay for your order with a VISA, MasterCard, Discover or American Express credit card or debit card, or an Americas Favors gift certificate. We also accept PayPal and Apple Pay. 

2. Is America’s Favors a secure site?

  • We use secure servers and Secure Sockets Layer (SSL) to encrypt all of your personal information, including your credit card data. Strong security measures are used to prevent the loss and misuse of your information once it is in our records.

 

 Shipping and Returns

1.  Please refer to Shipping and Returns for more information or visit the contact us page for any more questions.

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Shipping & Returns (100% Satisfaction Guarantee)

Shipping Time: 

All orders of $65 or more across any product category qualify for FREE Shipping. 

With free shipping, your order will be delivered within 3-8 business days after all your items are available to ship. Excluding (Pre-made Favors)

Some states may have faster shipping times. :)

Certain items with label on the description of the product page: "Special Shipping & Handling" ship from our factory and may have a handing and shipping time of 12-24 day before they arrive to you.*

For Pre-made Favor Items: 

Please allow two weeks to receive your pre-made favors from the time your ordered to the time it arrives to your destination. (Pre-made favors are all handmade in Los Angeles, CA, so  it requires about one week and a half to complete. Another 3-5 business days to get to you after.) 

You may request for a faster processing time for your pre-made favors, please send us a email at Shop@americasfavors.com . (Additional fees may apply) 

Customized Ribbons & Stickers:

Personalized ribbons take 2 days to process afterwards please allow 3 day for delivery.

Personalized stickers take 3 days to process afterwards please allow 3 days for delivery. 

For all other items (not pre-made): 

Your order will be delivered within 4-8 business days after all your items are available to ship.

Return Policy (100% Guarantee Money Back Policy): 

We believe in making you happy. You may return most new, unopened items within 21 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of an error on our end (you received an incorrect or defective item, etc.) Pre-made favors are non-refundable once they leave our warehouse. However, you are entitle to a full refund if you received an incorrect or defective item. 

Refer to Return Policy for more information